Last updated: 29 July 2026
1. Scope
This SLA applies only where an order or written agreement expressly incorporates it. Free services, previews, third-party platforms and scheduled maintenance are excluded unless agreed otherwise.
2. Service objective
Our target is commercially reasonable availability. No percentage uptime commitment applies unless a specific percentage is written into the customer’s order or contract.
3. Support
Support requests should be sent through the stated support channel or Discord@voodoo-services.com. Response targets are goals, not guaranteed resolution times, unless a separate paid support plan states otherwise.
4. Exclusions
Downtime caused by Discord, Telegram, payment providers, blockchain networks, hosting outside our control, customer configuration, misuse, attacks, emergency security work, force majeure or announced maintenance is excluded.
5. Remedies
Where a written uptime commitment applies, any service credit must be requested within 14 days and is the sole contractual remedy for the relevant availability failure unless law requires otherwise.