Last updated: 29 July 2026
1. Overview
This policy applies to purchases from Voodoo Services. It does not limit mandatory consumer rights.
2. Digital products and immediate performance
Where you ask us to supply digital content or begin a digital service immediately, you may be asked to acknowledge that statutory cancellation rights can be affected once supply begins. Faulty or misdescribed products remain covered by applicable law.
3. Before activation
Where delivery or activation has not begun, contact Discord@voodoo-services.com promptly. We will consider cancellation requests based on the product, work already completed and any non-refundable third-party costs.
4. After activation
Refunds are not normally provided merely because you changed your mind after a digital licence, credential, bot, subscription or custom service has been activated. We will investigate genuine faults and may repair, replace, reperform or refund where required or appropriate.
5. Custom website and development work
Deposits and completed milestones may be non-refundable once work has begun. Any cancellation charge will reflect work completed, committed costs and the agreement for the project.
6. Third-party and blockchain fees
Network fees, conversion costs, processor charges, domain costs, licences and other third-party charges may be non-refundable. Cryptocurrency sent to an incorrect address or network cannot normally be recovered.
7. How to request help
Email Discord@voodoo-services.com with your order number, purchase email, product and a clear description of the issue. Do not initiate a chargeback without first allowing us a reasonable opportunity to investigate.